Supported: Video conferencing Built-in video conferencing capabilities.VoIP system collaboration Features Team collaboration via cloud phone system Supported: Message alerts Receive SMS and email message notifications for voice and fax messages.Supported: Call screening Ability to block numbers or send calls directly to voicemail.Supported: Call park Ability to hold calls in virtual location and subsequently access from any phone in system.Supported: Call recording Automatic recording of inbound and outbound calls.Supported: Answering rules Ability to enter rules to route calls to main number or other extensions in case of absence.Supported: Directory of employee names Voice directory of all employees for self-service dialingĬall Management Features Customized phone system settings.Supported: Call reports Historical call analysis and trending metrics.Supported: User templates Create and apply batch configurations to multiple users at once.Supported: Multi-level Interactive Voice Response (IVR) IVR is a phone menu allowing callers to interact with the system through voice and keypad.Supported: Hosted PBX Hosted telephony infrastructure obviated the need for local PBX hardware.Unified Communications as a Service (UCaaS)Ĭloud PBX Features A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment.Integration Platform as a Service (iPaaS).Integrated Development Environment (IDE).Distributed Denial of Service (DDoS) Protection.

Zoom phone call forwarding